Dear Self-Publishing Author,
Thanks for your call today questioning our bill for designer time for your post-publications revisions.
Remember when we discussed at length that you need to submit the proof in the format you received from us and not in a Word document, because that would mean laying out the book all over again? Do you remember calling the process to make those changes tedious? Do you remember telling us to go ahead and charge you for designer time?
Why then, do you now take the position that you didn't expect the bill to be that large (it is a re-layout, after all) and why do you expect me to see what I can do so that you can have the proof before January (which is when you say you will be able to pay it)?
Seriously?
Sincerely,
Isn't it sad when cousins marry?
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